Chat Assistant & Privacy

About our chat assistant

Trio Nutrition’s automated chat assistant is instructed not to give medical advice and not to say that any product diagnoses, treats, cures, mitigates, or prevents any disease or health condition. If a reply does any of those things, disregard it. Chat replies are general product information only, may be incomplete or wrong, and are not a substitute for advice from a licensed healthcare professional. These statements have not been evaluated by the Food and Drug Administration. Trio Nutrition products are not intended to diagnose, treat, cure, or prevent any disease.

Microsoft Clarity Brand agents

This website uses Microsoft Clarity Brand agents to provide an interactive, personalized customer experience. To improve our products and advertising, we use business data (for example, inventory, pricing, and brand information) and order management data (for example, customer purchase information). Clarity Brand agents are integrated into the site and customers can interact with them. Using business data, order management data, and other information you provide, Clarity Brand agents can automatically assist with product discovery, answer questions about Trio Nutrition and our products and services, and help customers complete purchases. By using our site, you agree that we and Microsoft may collect and use interaction data, including chat text and event logs. Our privacy statement: Privacy Policy.

How we handle chat information

We partner with Microsoft to provide Clarity Brand agents, which use business and order management data to deliver a personalized experience. Order management data may be captured through first‑party and third‑party cookies and other tracking technologies. Information you provide to the Brand agents, including conversational content and interaction events, is shared with Microsoft and is used to operate, secure, and improve the service. For more information about how Microsoft collects and processes data, see the Microsoft Privacy Statement.

How to delete your chat information

You can ask the chat assistant to delete the insights stored from your conversations at any time by typing a request such as “Delete my saved information”, “Clear my agent memory”, “Forget my previous interactions” or “Remove my preferences”. For any other privacy request, email support@trionutrition.com.